We are always warmly and graciously welcomed they make gaming an enjoyable experience. Their table game staff is the best we have ever encountered. We go for one purpose-to play the tables and play the slots.

Rooms are kept clean and the beds are comfortable. My husband and I truly enjoy staying and gaming at the Excalibur. I left Excalibur that moment and can't think I'll ever have it in me to go back. All in all it took 45 minutes of this to get my $80 back. She returned 15 minutes later with $80 cash. I showed her the blank voucher and she said she'd 'left that there.' After making my case a couple times she, with her 'boss' on the phone said 'my original voucher won't work any longer' and they'd print me a damage-voucher. I then ran after that slot attendant exclaiming that I never got printed my $80 voucher. The message (that showed my name etc) on the machine's screen was gone. She (first turned off the service buttons on all other machines) then without any recognition (I think she was pissed I'd pressed all the other machine's buttons to get someone there) sat down, replaced the paper and left. I waited and when no one showed I pressed the service button on all the other Tarzan machines until a slot attendant showed up (about 20 minutes wait). It printed blank and left the message 'out of paper' my name and $80 on the machine's screen. Not that the machines aren't risky enough, but slot service is now proven to be an additional risk at Excalibur: I cashed out $80 (of what was a $100 bill) on a Tarzan machine at Excalibur about 10:30 pm on December 2. This recent visit prompts me to offer this 'beware' to slot players.

I've been to Excalibur Casino so many times and had a normal experience.

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